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Upon Listening to thiis news I had been so frustrated and offended With all the not enough customer support let alone professionism I remaining the institution for concern I'd retillate in unbecoming manner. The moment I returned residence I called Harley Davidson of Baltimore and asked to speak into the Support Supervisor’s Supervisor. Donnie Myers, the Provider Manager’s supervisor knowledgeable me that there was nothing he could do with regards to the length of time it requires parts to arrived, he went on to tell me that in the event the parts get there it will have a mechanic thirty hours to repair my bike, and my bike may very well be restore quicker , but he doubted it. I'm a seasoned bike rider of eight years and this is my first American made bicycle and I can truly say I am totally let down, and annoyed Using the lack of customer care render to me of the American constructed bicycle. I am able to say factors might have been different if I only new prior to purchasing this bicycle, what I realize now. A great deal for an American constructed bicycle, if this is the best customer care HARLEY DAVIDSON can give an American citizen immediately after staying in organization Considering that the early 1900’s? Most likely they should speak with Japan…. STILL Ready, ON AUGUST
I'm on the being familiar with which the franchise in Kingaroy remains in the top market share for Queenslandband is apparently inside the the eyes of Harley Davidson one of many best franchises for customer support. Mr Steve Hood has become a faithful Harley Davidson franchise proprietor and it has his possess committed buyer foundation and pursuing for example my spouse and myself, listed here in Kingaroy. My spouse and I have owned Harley Davidsons for many years, and like a lot of Other folks, have bought a Harley throughout the wish to aid community business. If Mr Hood decides to now provide Indian Motorcycles then I'm of your perception that Indians might be offered to motorcycle fanatics here in Kingaroy, not Harley Davidsons. I am of the feeling that the ‘watch’ is extremely short sighted. The people creating these decisions have of course never lived inside a rural community, or have the slightest notion of how these ‘very pleased locals’ aid each other. It actually can be a reduction for Harly Davidson, and to attain just what? Maybe they are of the perception that ‘just one won't call for each and every shopper’, but With this time of entire world-vast economic downturn How are you going to Truthfully have this view? If it had been their livelyhood becoming decided Within this fashion, how would they sense? Do they seriously take into account themselves for being ‘Australian’? It is clear that they're definitely not of Australian origin, due to their ‘views’ on ‘viability’. I obstacle them to invest time below, and speak to the faithful shoppers that Mr Steve Hood has accrued in excess of his lifetime, to truly pay attention to these buyers and then make the exact same selection within the ‘viability’ of the prosperous regional organization.
Advised day by day by me that Harley is no more a manufacturer of heritage but only one of greed ,so listen to me now ,fix or change this in experience able bike I’m shelling out also greenback to u for ! I greedy market outs listen to me yet
At this point I need answers and need to be aware of what is going to the dealership do to compensate me soebding 30k on a motorcycle and getting the run about about why the motorcycle is not really functioning adequately.
My name is Brian Stone. I am a very long time customer plus a former Harley worker at Kosco Harley Davidson in New Jersey. Sad to say the dealership did near but my time and expertise was pleasing. I'm composing about a dilemma I'm possessing Along with the Harley Davidson customer care Section that's been needlessly dragging on for various months mainly because not one human being I have spoken with is ready to make an appropriate choice.
November eighteen, 2016 at seven:04 am I purchased a 2012 extremely limited in July of 2015, the working day I test rode it I said some thing concerning the ticking inside the engine the services department told me it was from the stage four that they experienced put in. The sales person assured me that the extended guarantee would cover the whole bike simply because I had heard horror tales about phase four voiding the warranty. It seemed like I had been in there every month with the ticking seem as it saved finding worst, they made me experience like an idiot. I are actually riding For some time which was my initially Harley to ever acquire from a dealership. The services Office kept telling me which the Appears I used to be Listening to had been standard for your kit which they had place in. I questioned repeatedly to the build sheet to my bike so I could see just what all they had truly set in the bike mainly because a few of the things they ended up saying they had place in built no sense to me. I used to be generally told I couldnt possess the Make sheet mainly because it had someones private info on it. I did my to start with oil change and seen slightly brass I reported some thing to them and so they advised me it absolutely was regular, I obtained pissed off and left. Several months in the past I did A different oil improve and was cleansing the air filter and the whole filter was covered in brass. I took it back and once again they claimed this was ordinary. This time After i questioned to speak to the lead mechanic he was really there and explained that click here no that wasnt standard Which he would need to tear down all the motor to find out the issue and that I could be without the bike for a couple of months. So I inquire if This is often covered underneath the guarantee given that I bout this bike with the phase 4 kit currently put in by the exact same dealer and was assured the warranty would cover everything over the bicycle. I was informed that due to the fact there was effectiveness pieces included into the bike that no the warranty would not cover the restore.
First off they cost $one hundred twenty five an hour or so for labor, not the market regular $99 labor, a degree my coverage agent was swift to carry up. Then they put in two weeks refusing to accept the coverage corporations prerequisite that the Fuel tank, which only experienced a little dent within the underside, be fixed and repainted. They demanded that it get replaced at 3 times the cost of a maintenance. Only following the insurance policies representative contacted the supervisor directly and built it obvious the trike would be moved ahead of the tank would get replaced did they relent. Initial whole estimate for the maintenance was $13324.00. But I used to be assured they ended up the most effective and I would get my Trike back again in “like new” situation.
“then to compound issues this motorcycle, to me is not even ninety days aged” the element fails and Huntington Seaside Harley Davidson only issue is getting cleaver strategies to screw me outside of my hard-earned income.
On my 1st and previous journey to Mobile-Bay Harley, i was stunned After i walked throughout the doors. I have never been to a dealership that experienced rap tunes blaring as loud as it will go. To the point of actually having to yell when approached via the sales staff. Practically nothing in opposition to any type of music but when each individual other term is file*** or n*****or b**** and it really is in a place of business that crosses the road. There have been mother and father and grand mothers and fathers in this location having small children cover up ears and or just leaving. No person there appeared to give a rats a** possibly. Its a dissapointment to discover an american icon like HD getting represented in that manner.
I’m hopping you can assist us in any way you are able to. Marines are so into Harleys just like my partner you owns 4. Our Auction will likely be held the top of Feb and I was hoping perhaps you may make donation which i know Marines will go nuts around.
This is my 5th Harley and Moreover my 1st one and this just one, they have all had safety. They didn’t allow me to know A technique or An additional. In the image of your bike during the ad it is possible to Evidently see the keys hanging through the nut holding the the wrong way up mirrors on. When my spouse and I picked the bike up on July sixteenth, they might not locate the keys. I have been advised again and again since then which the keys have been requested And that i really should get them in the mail. Approximately 2 months later on now and even now no keys While using the exact same story. I'd problems with them signing the title appropriately and just about skipped getting it appropriately titled for Florida in time of your expiration date in the temp tag. I possess the bicycle outright and should have the keys. I’m somewhat disappointed and sense most, Otherwise all of these concerns ought to have been fixed well just before anybody acquired this bike. I really should not be answerable for getting the keys and really should not be chargeable for paying for and installing the throttle and return cables. I’m a TSgt within the Air Power stationed at Keesler AFB and am really faithful to Harley but this working experience has definitely left a sour taste in my mouth.
Among the list of considerations I had is definitely the entrance forks bottom out if you strike a pebble about the 405 freeway so I ask for it to generally be checked and tighten up the suspension. I used to be informed that they could regulate the rear shocks, but It could be 275.00 to exchange the oil in the entrance forks. They had in truth, checked the forks and they're inside of factory specification.
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